We are excited to present our new client account features!
Clients are now able to go to our website (www.expertcreditsweeps.com) and log into their accounts to schedule appointments, send quick messages, share documents, and get our phone number!
These are the following appointments that can be scheduled:
*We do prefer and recommend that an appointment is made so that we have uninterrupted time with each client to provide the best customer service possible
- Introductory credit file consultation and analysis
- 20 minute client-initiated phone call
- 20 minute Expert Credit Sweeps-initiated phone call
- Chat session
- Online meeting - chat, video and screen-share
- 30 minute conference call
*You may always chat with us using our chat feature on the website at any time. If you know in advance that you would like to speak with us this way, you may set an appointment.
*The conference call is great if you have prospective clients/co-workers/friends who have questions that you are going to refer to me, as we can all be on the same call at once.
To log into your account:
Go to our website and you will see 5 icons on the right side of the screen. Click on the first one, "My account", and enter in your email address that we correspond with. It will send you a confirmation via email. You may then view recent activity, share a document, send a message, view recent conversations, scheduled appointments and schedule and appointment with us.
You may also schedule an appointment by clicking on the blue "Schedule Service Appointment" button, which is next to the orange chat button. Click on "Schedule Now" to make an appointment.
You will still use the Client Portal for your updates, as we send files frequently, but for all else, you will access your account via the icons. You may send us your bureau/creditor/collections correspondence via your account. Once you have done your initial consultation or requested more info from us, you will be set up for a new account.
For mobile users:
Here is the link to log into your personalized mobile portal. You can review correspondence, appointments and invoices. And, you can respond on-the-go — even scheduling your next appointment or paying for services from any mobile device!
https://www.vcita.com/v/expertcreditsweeps/home
We hope you are as excited as we are!
If you have questions, please do not hesitate to contact us.
845-481-0780
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